Testing of the application was carried out using the White-box and Black-box methods and testing on 3 flowcharts including the Staff/Employee Logic flowchart, Admin Logic flowchart and Technician Logic flowchart with white-box testing calculated cyclomatic complacity and resulted in Cyclomotic Complexity = 8, Region = 8 with path Independent Path = 8 where the result shows that all the logic and functionality of the application has been running well. The results of this study are the availability of applications that can help the processing of electronic complaints and maintenance data to be more effective and efficient. The application was developed based on the waterfall model using the PHP programming language and using a MySQL database using the First in First Out (FIFO) method. Therefore, in this study, a web-based electronic complaint and maintenance application will be developed at the National University. This causes the process of electronic complaints and maintenance to be slow.
However, so far the complaint process is still manual and recorded using simple tools such as excel, word and ledgers. Usually, BRT unit technicians carry out the process of repairing electronic equipment based on complaints received from staff/employees. The BRT unit is a part of the National University that manages electronic equipment including repairing or maintenance in the event of a breakdown. The research results show that graph testing, equivalence partitioning, and boundary value analysis will be able to help the process of making test cases and make testing simpler, There are errors in testing and are included in the defect-list, the test results also show that the fulfillment of user needs for public users with a value 0.90, user registers/member with a value of 1.00, students with a value of 0.90, lecturers with a value of 0.82 and admin with a value of 0.84 are classified as good because the degree of value in each user module is greater than 0.8. Testing the Black-Box Source Code Bank Programming uses 3 methods, namely 1) Graph-based testing, 2) Equivalence Partitioning, and 3) Boundary Value Analysis. It is necessary to do various evaluations of the quality of the application in order to match the expectations of the user, one of which is to analyze the quality of the application using the Black-Box Testing method. In the process of developing Source Code Bank Programming is still in the prototype stage and further development is still being carried out so that it can be competitively competitive in the world. The Source Code Bank Programming application that the researchers built uses Borland Delphi which functions to support software learning activities and as a reference for software developers, especially the Delphi programming language.
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